Southwest offers National Vocational Qualifications (NVQs) and Modern Apprenticeships with OCR and City & Guilds in:

CUSTOMER SERVICE
Level 2 NVQ in Customer Service
Level 3 NVQ in Customer Service

CONTACT CENTRE OPERATORS/ PROFESSIONALS
Level 2 NVQ in Contact Centre Operations
Level 3 NVQ in Contact Centre Professionals
Level 4 NVQ in Contact Centre Professionals

IT PRACTITIONERS / PROFESSIONALS
Level 2 NVQ for IT Practitioners
Level 3 NVQ for IT Professionals
Level 4 NVQ for IT Professionals

BUSINESS & ADMINISTRATION
Level 2 NVQ in Business and Administration
Level 3 NVQ in Business and Administration
Level 4 NVQ in Business and Administration

MANAGEMENT
Level 2 NVQ in Team Leading
Level 3 NVQ in Management
Level 4 NVQ in Management

TRAINING & DEVELOPMENT
Training and Development awards are work orientated and are suitable for those who have real work experience. Candidates are expected to have sufficient standards of communication and experience.

Entry requirements:
Applicants must be in full or part-time employment within a training and development role as assessments within the workplace will be carried out during the course.

Level 3 NVQ in Learning and Development
Level 4 NVQ in Learning and Development
A1 Assessing Candidates Using a Range of Methods
A2 Assessing Candidates' Performance Through Observation
Level 4 NVQ in Co-ordination of Learning and Development Provision
Level 3 NVQ in Direct Training and Support
Level 4 NVQ in Management of Learning and Development Provision
Certificate in Coaching in the Workplace
Certificate in Initial Assessment and Support of Learners
Level 4 Award in Conducting Internal Quality Assurance of the Assessment Process (V1)
OCR Certificate in Mentoring in the Workplace
OCR Certificate in Review and Assessment of Learning

Comprehensive and Fast Track programmes are available for school leavers and mature trainees.

We offer independent training with flexible hours for all courses, including European Computer Driving Licence and Learndirect web-based initiatives.

ADDITIONAL SKILL TRAINING
Want to upgrade your skills? We also offer individually-tailored courses in:

• Reception/Telephony skills
• Touch-typing
• Keyboard speed certification
• Externally examined qualifications
• Training Assessment Units

 

Skills Training | Hospitality Training | Recruitment & Employment | Business Services