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LEVEL 2 NVQ FRONT OFFICE

To achieve the full award, the candidate must complete 8 units in total.   These are drawn from 4 Mandatory Units and 4 Optional Units.

MANDATORY UNITS:

• Deal With Communications as Part of the Reception Function
• Maintain a Safe, Hygienic and Secure Working Environment
• Contribute to Effective Teamwork
• Give Customers a Positive Impression of Yourself and Your Organisation

OPTIONAL UNITS A (2 units):

• Deal with the Arrival of Customers
• Deal with Bookings
• Prepare Customers Accounts and Deal with Departures
• Maintain and Deal with Payments

OPTIONAL UNITS B (2 units):

• Exchange Foreign Cash and Travellers Cheques
• Prepare and Print Documents Using a Computer
• Record, Store and Supply Information Using a Paper-Based filing System
• Handle Mail and Book External Services
• Resolve Customer Service Problems
• Enter, Retrieve and Print Data in a Database
• Identify and Provide Tourism Related Information and Advice

 

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